Clark gets a lot of feedback on Internet phone calling services, both good and bad. It’s still not mainstream in the U.S., but it’s growing every day. Recently, the feedback has been negative, especially regarding Vonage. The complaints about Vonage involve the company’s poor customer service and technical support, and it’s causing people to drop the service. Clark has used Vonage for years and he hasn’t had much trouble. But the churn rate is more than 2 percent right now, which is high. In addition, the Wall Street Journal contacted Vonage to ask about the complaints and no one respond. That’s just not smart. This is a critical time for Vonage, especially with the recent flubbed public offering. Reputation matters and Vonage needs to step up and fix its problems. The other issue is that there is no regulating body in the Internet phone service, so Vonage hasn’t had any incentive to work on its customer service problems. It will just mean other companies will join the market and people will go with the best one.