As many have indicated earlier, Vonage is asking me to pay $120 as termination fee (rebate recovery fee of $80 and $40 for cancellation before 24 months)after having had the service for 17 months. I have switched to Ooma the cost of which I will recover in 6 months and thereafter the service will be free for life or for as long as the company is in business.

When I called Vonage to cancel the service, they tried to lure me with all kinds of offer including two free months and thereafter a reduced price of $15 a month and lot of other things. They kept bumping up the offer and when they found that nothing would work with me, they adopted a completely different tone. They told me a total $120 for cancellation. Vonage never disclosed any of these charges while signing me up over the phone. They told me that the only thing I risk is $26 for the initial setup if I decide to cancel after a month. If I canceled before 30 days, they would give me full refund. They never disclosed any of the hidden charges. No consumer expects such hidden charges for telephone service. It is a paid service with full rate (not a discounted rate for few months) and the consumer should have the right to cancel the service anytime and return the equipment with no charges. That's what you do with cable and DSL service but it seems that the VOIP industry is not yet regulated. Even though the early termination fee of $40 was not disclosed to me, I was willing to pay that and return the vonage equipment at my cost so as to avoid the $80 rebate recover fee but Vonage would not take the equipment back. Their intent is to charge me $80. In order to buy time and do some research, I have put my decision on hold but one thing is for sure - I will not let these crooks get my money. Stay away from Vonage. There are many other services out there. I am learning the hard way to now ask for a complete terms and conditions before I sign up for anything.

Thanks Angela for providing contact details for Vonage. I will certainly try one more time with the corporate folks.

I was trying to downsize on expenses and I droped my satelite tv and decided to get Sky Angel I saw that Vonage had a very attractive program that would let me do that as well as keep my other services for much less than I was paying my now company and because Vonage had been arround for some time I assumed they were reputable. Well the next day after, I re-thought my decision after talking with two very reliable people who told me the company was not good. I wanted out before I had to deal with them so I called to cancel.I had no concern because the add on the net said I had 30 days to change my mind. I called them and told them my decision. The woman said I could not do that ...I said yes I can and I called my credit card company, Capitol one... they argued for me and the woman said I would have to call back on the following monday ...I thought about it and I desided to just let them have the original fee to get the service to errace any inconvenience I might have caused them because I am a nice person and when the equipment came by UPS I refused it never opening it sending it back. Well the credit card bill came but because of a lot of things going on in my life ( I have been battling cancer since 2005) and because my husband uses that card for his fuel ...he is a truck driver. I did not realize that they were charging me every month for a service I had canceled the day after I got it and sent the equipment back refusing it.I called Capital one and they said they could only protest for 120 days so those theifs charged me for the the original fee and the months before the 120 days ...I can't understand how they can do that when I canceled the service ... sent back the equipment and never used the service.Just don't get involved with the company if you want to keep your money cause they are not interested in giving you a service they just want to scam you out of your money.

If you decide to cancel your service with vonage...beware of their scam "recovery fee" hidden in the terms and conditions. This fee is arbitrarily applied for the modem. In my case they charged me $90 dollars. When I offered to return the item they said that they were unable to receive it and I was going to be billed. What makes this a scam is that I have returned equipment to them in the past with no problem. When you initially sign up you have the choice of new or used. I have disputed this charge with my Credit Card company and prepared to fight them tooth and nail on this. We need to expose practices like this. Tell your friends, post on bulletin boards to spare others from this company.

I had vonage for 8 months, I had to reset my modem (ATT) and Vonage unit every time I got ready to use it or anytime someone called me. The phone quality was awful and echoed. Now they charged my credit card $93 for the "free" unit they sent me and the early termination fee which I was not aware of by any means. Am fighting with dispute with my bank, but STAY AWAY... they were not HONEST with me and now I have to pay the price!!!

Vonage sold me a service when I don't have high speed internet and I told them. I called then back the same day I they charged me without my permission
a cancelation fee of $39.99. I told the supervisor that they didn't have my permission to charge my account and did it any how.

I was considering switching to Vonage but after all the horrible comments that were left, I will continue the search for a cheaper phone service. Thanks Clark!!

VONAGE IS THE WORST TELEPHONE COMPANY. CUSTOMER SERVICE IS SUCKS. TELEPHONE LINE IS TERRIBLE, DROPS A LOT. IF YOU NOT HAPPY AND WANT TO CANCEL THE SERVICE THEY CHARCE YOU A CANCELATION FEE $95.00 .NOT FAIR.
I HATE THE COMPANY AND THE SERVICE.

I am on the phone with them right now. My service is not working and I have been trying to get them to fix it for month. I asked to be transfered to a supervisor and was put on hold for a hour. The supervisor never came on. Poor Poor customer service buyer beware

My magic jack is not worth a damn, I cannot hear the other party. Most of the time I am unable to make a call, it tells me I need an access code????

A resounding NO. The problems listed here have not been resolved. I would go into detail, but fortunately everything is listed already.
-poor customer service (rude, actually)
-unethical, deceptive practice
-undisclosed cancellation fees
-poor call quality

Vonage costomer service is the worst I have ever experienced. when I first signed up it took them several HOURS to get me to the right person to help with the tech problem. When I moved the device to another state I had the same issues, dropped calls, heavy static. My girlfriend and I again spent several hours trying to get the thing working. Vonage kept dropping the call to the sevice department and would never return the call when dropped. This meant we had to start over several times. They then charged $90.14 for a new router that was never shipped. When I finally cancelled the sevice they billed my account for another $210.32 with no description of charges. I can only assume it is a cancellation fee. These people have no costomer service and no morals.

I was taken in by marketing offered by Vonage, a digital replacement to my typical land phone service; so I established an account over the phone with them. The Vonage representative assured me that I would be able to continue to use the phone number I have had for the last 20 years, and that if I decided to cancel – for any reason – I could do so within one month without penalty.

I extended my credit card for the initial charges to receive necessary hardware to activate the service – about $50. After the equipment arrived I phoned Vonage to verify that my phone number would be transferred to their service. After sitting through a matrix of various representatives - a process that had me waiting on the phone for about 40 minutes – I was finally told that my number would not be available for transfer.

I decided to cancel the service and get out while I was ahead; unfortunately Vonage operates their cancellation division on eastern standard time (their new accounts arm works 24/7). Being on the west coast, and working until long after the Vonage cancellation office is closed presented a problem. I attempted to cancel by internet but there is no facility to do so on their website (lots of places to sign up though). I actually lost track of how long it had been since I set up the account by the time I finally had a day I could actually speak to someone. As it turns out, I was attempting to cancel on the 3rd of June and I set up the account on the 3rd of May. As I see it, I was within my one month grace period, as they saw it; I was one day over. The one day cost me an additional $130.00 in fees and charges. Understand that I never even plugged in a phone, just wanted to return their items and be done with it.

You could argue that I had plenty of time to cancel – but Vonage narrowed the available opportunities for west coast residents, and they do not take cancellations on the weekends, so instead of thirty days to cancel; you really only have 20.

I set up the account in good faith, and would have kept it if Vonage would have delivered on their promises – what I discovered through all this was that Vonage is using a veneer of deceptive advertising to lure in customers, and failing to disclose hidden charges during initial conversations. Further, I found that their customer service staff was all smiles until I attempted to cancel the account – then I was treated like a rented mule. On individual laughed openly when I asked to speak with a supervisor.

I echo Cindy's 4/23/08 comment...I too am with AT&T and am considering a transfer to Vonage. Is this wise?
Thanks.