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Customers love Southwest and hate cable!

Would you rather do business with companies that treat you well or treat you like dirt? It’s a no-brainer. And, each quarter, the University of Michigan gives you that information on a silver platter. This quarter, UM rated the top customer service oriented companies in the airline, fast food and phone industries. In the cell phone industry, T-Mobile and Verizon were listed as the best. Cingular, Nextel and Sprint tied for dead last. In the traditional phone business, AT&T, Verizon, BellSouth and Quest all got lousy scores. The top company was Cox Communications, which provides cable and phone out West. In the pay TV industry, DirecTV got top honors, followed by Dish. The cable companies – Comcast and Charter – were ranked toward the end. What about the airline industry? The best airline without question was Southwest, and the other discounters fared pretty well. The worst by far was Northwest. The only full fare airline that got a half decent rating was Continental. As far as fast food, Papa John’s got the highest score for the second year in a row, and McDonald’s brought up the rear. Overall, the cable industry got the lowest score of any of them.

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What others are saying

  • HELP!!! Directv is trying to rip me off
    Dear Clark, I need some expert help. I signed up for Directv for their advertised discounted rate for one year and an additional 10.00 off for AAA for two years. My bill should have been 42.18 and the first bill arrived at 73.03. Every time I call to get this corrected agent after agent says there is no one at Directv that can help me. They refuse to give me a phone number of someone who can. What is worse is that I have just had surgery on my spine and I can not spend a great deal of time at my desk or on the telephone because it causes me a great deal of pain. I am having great difficulty in just getting no customer service and being in pain. How can I get to someone to correct the bill so I can painfully finally pay it??? Please help..........
    Sincerely,
    Collin Schulz Shepard
    937-778-8678
    cschulz.marquez@sbcglobal.net

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This week's poll
NYC health inspectors have been handing out violations to chain restaurants that don't post calorie counts on their menus. What's your take on this?
I believe in what the inspectors are doing. Long live the food police.
This isn't a legitimate function of gov't-paid employees.
I couldn't care less. I'd be eating at home to save money!
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