I PURCHASED A NEW COMPUTER IN 2006. WITHIN A MONTH I STARTED HAVING PROBLEMS. MY COMPUTER WAS FINALLY FIXED IN 2008 . I WAS PASSED AROUND A LOT. I THREATENED TO SEND IT BACK. THE PEOPLE AT DELL SAID ( WHO DO YOU THINK YOU ARE GOING TO SENT IT BACK TO.) MY COMPUTER WAS FIXED ONE WEEK BEFORE Warrenty was out. everything in the computer was replaced. I ordered two hard drives, there was only one in it.

I bought a brand new Dell computer expecting it to work like a brand new computer. To my surprise, internet access would not work. I called my ISP first to narrow down the problem. Charter Communications came out tested my connection and weren't able to make it work either, however they were getting good readings from my modem. I called Dell only to have them transfer me back and forth to different representatives. I repeated trouble shooting with every one of the customer service reps until they suggested I go back to my ISP. Again, I tried to get them out to see what they could do...still didn't work. I called back to Dell and they conferenced in my ISP w/ a service rep and decided that it was in fact Dell's issue. They sent a technition out to replace my mother board. My internet worked for a day then the whole computer crashed. I called back to Dell agian went through the same trouble shooting again then decided I would give the magic phrase stating that I would back the charges off my credit card and sent the lemon pc back to them. The customer service agents all changed their attitudes and assigned me a service specialist for my case. Dell then sent a technition out to replace everything in my computer other than the power button(according to the technition). Finally, after two months of battling Dell my issue was resolved...two months w/ no computer to use for my in-home small business!