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Aug 23, 2005 -- VA flips medical system on its ear

Do you think that a system or product that was below par before can get better with time? Clark does. One example is the Veteran’s Administration, also known as the VA, and its medical system. It was third-world health care and was an insult to the veterans who had defended our nation with their service. Today, the VA – now the Department of Veteran’s Affairs – is a shining example of health care. And, it’s helped leapfrog the rest of the medical industry. How? Electronic medical records. If people come into the VA and can’t remember when they were last seen or what meds they’ve been prescribed, the VA employees simply call it up on computer. It’s caused the organization to do a lot more with a lot less money. It’s hard to get the process of medicine to move forward, but the VA has shown us that it can be done.

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What others are saying

  • Atlanta VA
    We have had nothing but lack of interest on the part of the VA workers. They are eating while they are talking to you. If you are lucky enough to get a call and are unable to catch it fast enough, they don't leave a name or number of whom to call back. When you call the caller id number, no one knows who called. They transfer you then disconnect. It is infuriating. This is what my husband fought for?

    We call the National number and they tried to connect the same way with the same results. I was left with the name of a patient advocate. I've called and left a message two times and nothing. They don't care. It is as simple as that.
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