Why do we buy insurance? We buy it to protect ourselves from a loss at a later date. But what happens if our insurance company doesn’t want to pay? The car insurance company, AIG, is in huge trouble right now for allegedly not paying on policy claims. The company writes policy claims for individuals and businesses. For a while, the company also sold car warranties. According to the Washington Post, the company reportedly rejected about half of the complaints it received. The company would also delay payments in the hopes that people would never receive or have to wait a long time for their money. For instance, the company sent checks to people via second class instead of first class. AIG also claimed people needed to rewrite reports several times to delay the process of the claims. So, if the Washington Post is right, and you are an AIG customer you must document everything and be prepared to fight this one out. If you sense delay, contact your state insurance department, which regulates insurance companies. Also, make sure you’re keeping up with the maintenance on your car so the company has no way of blaming you.