What one service do people loathe more than any other? The cell phone industry. USA Today listed the results of several customer service surveys and it was almost unanimous. Consumer Reports, for example, noted that the cell phone industry ranked lower than any other industry ever. Only 45 percent of people who use cell phones don’t “hate” their phone. J.D. Power’s survey showed the cell phone industry as dead last after the airline and utility industries. Why do cell phone companies manage to do this? The same report showed that it’s because the companies cram contracts down customers’ throats. Theses companies are basically afraid of losing you because they treat customers so poorly, so they keep you tied to them with contracts. A site where you can rail on your company is escapecellhell.org. There are a small handful of companies that stand above the rest because they have simple plans and no contracts. They are Metro PCS, Cricket Communications and Virgin Mobile USA. Think of switching to one of these plans if you’re tire of being treated poorly.