Clark hears about “customer no service” every day on the show. Sometimes people get help; sometimes they don’t. And with all of the customer service being outsourced these days, it’s no wonder consumers feel helpless. One story that recently caught Clark’s attention involved a woman named Bernice who has long distance with Verizon. Her payment was incorrectly entered as $6,858 instead of $68.58. So, she called customer service several times to no avail. Her son then got involved and complained to people in the executive offices. All of a sudden, within a week, Bernice got a refund check. It’s amazing what people can accomplish when they push their way to a supervisor or to the executive level. Yet, only 5 percent of us ever push it past the first level and ask for a supervisor, according to a consulting firm. The rest of us just go away dejected. You don’t want to cuss or scream, but fight for your rights and take it to whatever level you need to. Unfortunately, a fraction of 1 percent of people try to reach the executive level. Look at press releases from companies and find out the names of the executives in charge. Ask for them by name, and you’ll get to their department much quicker. State the problem and solution briefly and ask for what you want. It works!