Enterprise may have been ranked #1 by J. D. Power & Associates, but my most recent experience with them has me ranking them at the bottom. I was in the midst of working out a complicated rental arrangement when the employee stopped talking to me, began answering the phone, including taking a personal telephone call, (there were other employees in the office) and completely ignored me. When I interrupted him by asking what was going on, and why would he ignore a customer standing at the counter, he ended the personal phone call, gave me a dirty look, tried to get me to go outside the building. When I refused and asked why he wanted us to go outside he said "because you're being unruly and emotional." Not a comment I bet he would have made to a male customer who questioned the discourteous way this employee was behaving. The topper - the employee then refused to rent me a car and said "I am not going to rent you a car." When I asked what he meant, he said I hadn't respected him. His entire attitude was that of the macho male who wasn't going to take any lip from a woman and he was going to show her! Maybe if I'd started crying or apologizing, he might have changed his mind...maybe that's the response he looks for when he attempts to belittle and humiliate the women in his personal life. But in the real world, assertive women don't cry to get their way, and they don't apologize when they aren't wrong to soothe a man's ego. I've sent a letter to Enterprise's corporate offices, and will give them the opportunity of addressing this incident appropriately...and if they don't, copies of the letter I've sent will be mailed to female legislators, female executives, and Enterprise's competitors. A company that supports any employee behaving disrepectfully based on a person's gender is not a company that deserves my business.