A couple weeks ago, Clark had a customer on air named Dale, who is in a Catch 22 with the credit bureaus. Dale is trying to get a copy of his credit report, but he can’t get a copy because something is wrong with his address on the report. So, he’s trying to fix the address, but the credit bureau won’t talk to Dale because he doesn’t have a credit report. How absolutely ludicrous is that. Clark called the credit bureau in question, Transunion, to find out what was going on. TransUnion refused to comment. Clark then went to the trade association for the bureaus, the Consumer Data Industry Association. Spokespeople there also refused to comment. Clark’s team has since found out that credit bureaus somehow got Congress to agree that they didn’t have to speak to customers unless those customers have a credit report. So, basically, the credit bureaus hold the public in complete contempt. Unless you have a report and are considered a “customer,” you can’t correct an error because no one will talk to you. Clark is not a big fan of government involvement when there are other ways to solve problems. But in this case, we need someone else to step in. These credit bureaus don’t care that they are putting out erroneous information on peoples’ reports and something needs to be done about it. Clark’s next step is to talk to the person who oversees the Fair Debt Reporting Act in the U.S. House and Senate. It’s about time that basic human decency is part of the equation.