Getting a car repaired can be a nerve wracking experience. You don’t know who to trust or what to expect. And, when they take your car away you have to trust they will do what they have promised. Most of the time they do, but sometimes they don’t. And this has severely hurt the reputation of auto repair shops. One shop suburban Detroit wants to gain back customers’ trust, so they’ve taken extra steps. The company allows customers watch the repair over the Internet as it is happening. The program is called “Auto Watch,” and it allows you to access video of your car using a particular code. By allowing customers to check in on the repair, the shop deals with fewer phone calls from customers and increases trust with them. A software developer created the program and now sells it to repair shops all over the country. About two dozen new shops a month are buying the program, which is now in 40 states. If it’s not in your state yet, just remember to find a mechanic you trust through word of mouth. Get a written estimate whenever you have work done, and always get a second estimate for major repairs- even if you have to have your car towed to another shop.