“Customer no service” seems to be everywhere these days. To drive home that point, the University of Michigan does quarterly customer service surveys that tell us exactly how companies are doing. This quarter the survey covered transportation, communications and utilities. Of all the industries rated, the ones that make us the happiest are delivery services. FedEx was tops with a score of 83, which is comparable to a “B.” UPS got an 80. And the US Postal Service was third with a 77. Even though the USPS has a monopoly on 1st class mail, the organization is still in survival mode and has clearly responded. In the airline industry, Southwest was the only airline to get a passing grade. The airline, which has been declining over recent years, got a 73. No one else was anywhere near that. In the cell phone industry, zero companies got a passing grade. And, Sprint got the lowest score of any company. What about satellite and cable TV? As for cable and satellite, the only companies that got a passing grade were Dish and DirecTV. Both got 71, which is not a great score. But Comcast got the lowest score of any pay television company at 56. In fact, Comcast got the lowest score of any company in any industry in the survey. Satellite is definitely not perfect. But clearly this survey shows which is better. As for utility companies, people are very happy. The highest rated company was Southern Company with an 81.