Clark recently flew back from his nationwide marketing tour and he had some problems getting home. He was flying through Denver when the radar at the airport failed, causing hundreds of flights to be delayed or cancelled. He was watching the story on the television in seat back in front of him as the plane circled over Denver. Then the pilot told the passengers that the plane was about to run out of gas and that they would have to land in Colorado Springs. The plane was one of hundreds on the tarmac and Clark and the rest of the passengers had to sit in the plane for about five hours. He saw some pretty despicable behavior while they waited. Some people were screaming at airline workers, who obviously have no control over the radar system not working. If you don’t travel often, airports may cause you anxiety. And when something doesn’t go right, it won’t accomplish anything to yell or treat others badly. Be polite and be prepared with solutions. Standing in line at the customer service desks won’t do you much good. Get on the phone with the airline reservation system yourself and you’ll have just as much progress. People who call get seats on the next flight out while you’re stuck waiting in line. If you can help it, don’t take the last flight of the day because there is a chance you’ll get stuck. And avoid Monday morning flights if you can help it. Clark thinks security will improve at airports because the Transportation Security Administration loses its contract after this year. The TSA will be in competition with private companies to handle security, and the groups will be tripping over themselves to do a better job.