Clarkhoward Home

Mon-Fri 1-4pm ET
Stations near you | help

Video Minute Archives
Daily Audio Archives
Rip-off Alerts
Call of the Week

Today's Show Notes
Previous Show Notes
Clark's Greatest Hits
Free and Cheap

Ask Team Clark
Call 10am-7pm ET
(404) 892-8227

Member Center
Blogs
Newsletters
Message boards
Meet the Team

Appearances
Books
Photos
TV
Talk to Clark 1-4pm ET:
(877) 87-CLARK or
(404) 872-0750

Advertisement
Ask Clark  Looking for something on the site? Search for it here!  Also see Clark's Greatest Hits
help

Insurance companies using lie detecting software

About one in four people think it’s okay to cheat their homeowner or auto insurance company. Clark is stunned by that news. He has dealt with insurance representatives who assume that most people who submit claims are being dishonest. But maybe they have a reason to be cynical about it. The sad part is that when something legitimate happens, you’ll be guilty until proven innocent. In Britain, insurance agents are using voice recognition software to determine if you are lying. The caller is withdrawing one out of every eight claims, as a result. It’s so valuable to insurers that they are paying as much as $35 per phone call. The software found that about 70 percent of people were telling the truth, meaning that 30 percent were being dishonest. But when the agents checked further, they found that one third were actually telling the truth. So, the system should be used as a fact checker, not as an ironclad system. So what is happening in the States? Two insurers - one in California and one in Illinois - are about to start testing the software on customers. The industry is not revealing which companies those are, but in many states insurers have a right to record you without your knowledge. So in these “one party states,” you could be tested and not know it. So, don’t lie!

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Add your comment

Security Image * Please enter the code shown at left
what's this?

There are no comments yet. Be the first to post one!


Advertisement


This week's poll
Many recent college grads don't know how to dress professionally for work. Have you ever thought someone in your workplace was dressed inappropriately?
Yes. I've seen co-workers in outfits that show way too much skin.
No. I work in a very relaxed environment and anything goes.
Maybe. Some clothing I've seen on the job is questionable.
see previous polls


Advertisement