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Feb 05, 2004 -- AT&T still disappointing; other cell phone choices

Several new reports out today say AT&T is still a wounded duck in the wireless industry and is basically waiting for someone to bail them out. AT&T has had the worst problems porting people who want to switch companies and take their cell phone number with them. About half of the complaints about poor porting service were lodged against AT&T. That is due, in part, to the fact that AT&T refused to use the industry standard system for switching companies as all the other companies did. Number portability is supposed to happen in about two and a half hours, but that is just a guideline. The FCC made a terrible error in allowing the cell phone industry to regulate itself in this area. It’s more like 24 to 48 hours and sometimes longer. The good news is that there are some decent companies out there if you’re looking to switch companies. According to the Washington Post, Verizon Wireless has been consistently ranked as the best wireless company out there, although the plans are quite expensive. Verizon has had about a third of all the “porting” complaints, but you must consider that the company has 50 percent more customers than AT&T. T-Mobile has been adding huge numbers of subscribers because they’ve been dubbed as the bargain provider. The company has received complaints, but they are considered decent. Nextel is the company that people fire the least often, so that is a good sign too. This is the third time Clark has talked about AT&T in recent weeks for a reason. He doesn’t want you to be handcuffed to an unreliable company, especially if it’s a sinking ship. If you want help choosing a plan and learning more about cell phone portability, go to our Wireless Phone Kit.

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