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Have had two MJ units for three months. First; found I couldn't turn off my computers unless MJ unplugged - - it's designed that way according to their 'live chat'. Second: The 'local' phone numbers available, cover only a few cities so even though you can make outgoing calls without a direct charge per call, you neighbor must pay 'long distance' rates to call you. One unit stopped working on any computer I have but 'live chat' refused to allow refund without hours of checking my computers. I reached the 'live chat' useing the site address since the online MJ "click here for live help" was an endless loop to MJ home page. Best help is from the "unofficial Magic Jack" web site. Clark should be ashamed for pushing this device when the CUSTOMER NO SERVICE is the definition of the product. My experience and research indicates that when it works - it's fine, but. . . if there is a problem the Better Business B. "F" says it all.
By Harold
