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I chose the Sprint Palm because of the email features. The salesrep assured me it was EASY to set up email accounts and IF I had difficulty, I could bring the phone into the store for help. <br> <br> On June 20, 2008, I set up my email accounts. I could receive emails; however, I could not send them. I worked to resolve this problem for 3 hours. Then, I went to Sprint Store for help. BAD IDEA!!<br> <br> I arrived at the store at 5:30p.m., checked in with the receptionist who told me the wait time was 20 minutes. After 45 minutes, my name was called and I explained my problem. A ticket was written up for a technician to check the phone. I was informed this would take 10-15 minutes. At 7:10, after waiting for 110 minutes, I was informed they were going to issue me a new phone. At 7:30 (after waiting 2 HOURS), I asked for the return of my phone so I could leave. (I had an 8p.m. appointment.) I was informed it would only be a couple of minutes and they would issue my NEW PHONE. So, I waited. At 7:50 p.m., (after waiting 2 HOURS AND 20 MINUTES), a technician issued a NEW PHONE. I asked the technician to set up my emails. He set them up and to my chagrin, my NEW PHONE could receive but not send emails. The NEW PHONE was doing the same thing as the OLD PHONE. <br> <br> It was 8:05 (2 HOURS AND 35 MINUTES since my arrival). I asked for my OLD PHONE and decided to call Customer Service later. I walked out the door – ONLY to find my OLD phone was deactivated. I went back and asked for it to be activated. After 2 HOURS AND 45 MINUTES I was on my way home with NONE working email accounts.<br> <br> I had started setting up my email at 3p.m. and 6 hours later I was no closer to a solution than when I started. And, the Sprint Store erroneously told me I needed a new phone to resolve the problem after taking up 2 hours and 45 minutes of my time!<br> <br> Since I had missed my 8p.m. appointment, I decided to call customer service. From 9p.m. to 2a.m., I was cut off 5 times and NOT one technician knew how to resolve the problem!!!!!! Sprint can sell phones; but, have no idea how to use the features on the phones they sell!! At 2am, I came up with the idea of using my sprint email as the outgoing mail server for all the accounts. It worked! I didn’t need a NEW PHONE. I just needed someone who knew something about email account setup – and, I guess I know more than any of the Sprint technicians – which, believe me, isn’t much.<br> <br> It took 13 hours to resolve my problem. I missed a $150 class, was cut off by 5 technicians and resolved the problem myself.
By Becki Miller
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