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I have a company account with several phones at Verizon. I called FOUR customer service reps and met one more in a local retail office. Every one was "sorry" that I "felt that way" when I explained how Verizon was failing my business. Finally, was put through to a sort of service specialist who, too, was sorry for the way I felt. Sniff. I told her i didn't care about how she felt or I felt but asked her to provide me with one single BUSINESS reason I shouldn't leave Verizon. After about 10 seconds of silence, I asked if she was still on the line. No answer. I stated that her silence confirmed my decision to take my business lines elsewhere and thanked her. Really... After years with several lines and having paid thousands of dollars for often questionable quality and certainly poor service, can Verizon, with its supposed new focus on customer service, offer not even a single reason for my company to stay? So much for the "new" customer service at Verizon. I'm shopping competitors who understand something about business.
By Wil
