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My grown son has utilized U-Haul on several occasion. Several years ago he was given one which would cut off and would start again after a 15 -20 minute wait. He called U-Haul and managed to drive to a garage they sent him to. Truck was supposedly repaired, but broke down completely about 30 minutes from home. The bad part was that it was in the evening, almost dark and he was on a long highway bridge when the truck completely stopped and would not move. He had to be back at his home 150 miles away, so I went to get him. Spent over 30 minutes on the phone with an unconcerned U-Haul rep who said that a tow truck would be at my expense. Managed to get the truck out of the flow of traffic and a mechanic sent by U-Haul showed up 6 hours later.<br> Following that, needed a truck again and made a reservation with deposit several days in advance for one at the dealer in our small town (only truck rental agency here). Got there and of course they didn't have one for him. Drove 40 miles and managed to get one just ahead of some poor guy who had made a reservation but had not secured it with a deposit.<br> Swore off U-Haul and later rented the same type of truck from Budget. Got a new clean truck which was far better than anyone ever received from U-Haul.
By John Franklin
