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We dealt with U-haul only because it was the only option in our small town. Don't call the reservation line to reserve---they won't guarantee you a truck and they won't let you know till the day before if you are going to have to drive 50 miles to pick it up. Call the local dealer and reserve through them and they will make sure you can get the truck from them. Our local guy was good, but the corporate people weren't. We loaded our 26 foot truck to the ceiling with everything--took us 1-1/2 days to pack it all in. Then it broke down 30 miles down the road. They sent out 3 mechanics to diagnose it, and the first two were wrong. By the time they wasted all day sending out mechanics, it was the weekend and too late to have the truck fixed. My husband finally got here with the furniture at midnight on Monday (he broke down on Friday afternoon). They did give us two other options besides waiting for repair--both of them ridiculous. One was that they would pay my husband minimum wage to unload the truck into their parking lot and reload it into another truck (it took 6 of us 1-1/2 days to load it the first time) and the other was that they would hire a bunch of guys (probably off the street) to unload and reload under my husband's supervision, but they would not be liable for ANY damage that occurred to the stuff during that process. So we had to wait. They fixed it well enough for him to get here, but through the mountains the truck only had enough power to go about 15 mph uphill, so a 5 hour trip took him closer to 8 hours. To be fair, they did refund the entire cost of the rental at our insistence because of all the problems, but again, this is because of the local dealer where we turned it in, not the corporate people. Maybe this judgment will make them take a closer look at their maintenance. Be sure to check everything before you take the truck, and always give yourself plenty of time to stop--loaded trucks are heavy.
By recent mover
