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I have been with Verizon for about 6 years now and I always have to disputed some type of charges with them. The last one was I bought a new Voyager phone, but before I bought it I was told that I was to change the calling plan, I asked the CSR on three different occasions what that plan payment change was, what it was going to do to my other lines in my family plan and everytime I was told that nothing was going to change, everything was going to be the same, they will be able to text, get rings everything was going to be the same, no extra charges. I get my first bill after the change and I get charge for everything under the sun, I got charged for every KB that it was used. When I called the CSR department I was told that the charges were correct, because I changed plans I was to be charged for every KB that me or anybody in my family plan used when downloading music or viewing the internet, keep in mind that before the change I did not got charged for any of this. They are a bunch of crooks
By Victor
