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I've been with Verizon for too long. When I need service it IS MORE than clear that I'm no longer valued because I'm not a NEW customer. Once I committed to being their customer the honeymoon was over and I'm now a third rate citizen. They don't care when you walk in the door. If I'm standing in line at the counter, they take calls of customers who are calling in and I get pushed back to the line. They don't look at you. My request have always been fair and within reason. When they would not help me with my problem and I pushed back, I was belittled by the manager who treated me as a security risk. I have done customer service all my life. I know what it takes to serve a customer. Reasonable or not. Verizon is at the bottom of my list and am planning to change that when my contract expires in July. They really don't care if I exist until it's time to renew.
By mapfeffer
