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I AM A UHAUL DEALER.UHAUL IS GETTING NEW TRUCKS ON THE ROAD AND RETIRING THE OLDER ONES. THE NEW ARE RENTED AS LONG DISTANCE (ONE-WAY RENTALS) AND THE OLDER ONES ARE FOR LOCAL (IN-TOWN RENTALS). AS FOR UHAULS CUSTOMER AND ROADSIDE SERVICE I HAVE HAD CUSTOMERS TELL ME SEVERAL HORROR STORIES OF HAVING TO WAIT HOURS ON THE SIDE OF THE ROAD OR ON HOLD. THERE IS NO EXCUSE FOR THIS AND THE WORST PART IS THE LOCAL DEALER USUALLY GETS THE BAD REP. FOR THIS BECAUSE I AM THE ONE WHO RENTED THE TRUCK TO THEM. AS FAR AS CONFIRMED RESERVATIONS GO YOU ARE NOT GUARNTEED A TIME OR PICK UP LOCATION UNTIL THE DAY BEFORE. A UHAUL REP IS SUPPOSE TO CALL AND TELL YOU WHERE THE TRUCK IS LOCATED AND WHAT TIME IT WILL BE AVABILE FOR PICK UP. IT IS UP TO THE LOCAL DEALER TO HOLD THE TRUCK THEN AND IF IT IS OUT OF THE WAY YOU MUST ASK FOR EXTRA MILES OR TIME. IF YOU DO NOT ASK THEN YOU WILL NOT GET IT. SO UHAUL IS TRING TO GET SAFER TRUCKS ON THE ROAD BUT AS FAR AS THE SERVICE END THEY ARE KILLING THEM SELF
By WES
