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When I worked at Barnes & Noble, we had a 10-foot rule--if a customer came within 10 feet of you and you weren't helping someone else, you needed to greet them. But for me, an introvert, this was always uncomfortable. As a customer, I always try to "sneak" into a store unnoticed so the eager beavers stationed up front don't flash me a fake smile and ask me how I'm doing. They don't care, and I don't care to tell them--I'd rather seek them out if I need something.
By Anna
