Report Abuse
You have chosen to report the following comment as abusive, offensive, or inappropriate.
This has been a few years back.... We booked a truck 6 months in advance. Day of pick up they couldn't provide a truck or car hauling trailer as promised. I personally searched throughout state and located the truck for myself, had to wait til 5pm next day for them to locate car trailer. They then hooked up car trailer to truck wrong causing it to come off truck and skid to a stop in the street just as we left our driveway. Please note, we were leaving for a 1000 mile trip to our new location. They refused assistance by phone in helping us release the emergency brake on the trailer. We then went by nearest U Haul rental place to have them recheck trailer to truck hook up. They then informed us the truck had a bad oil leak thus explaining the black back door on the truck. I should point out the truck was filthy when we got it late, so I made them sign a waiver for the cleaning fee if you return the truck dirty. We then had to wait additional 4 hours while truck mechanic came from 1 hour away to fix the problem. Needless to say, by the time we got on the road, it was 6pm and we were all exhausted. We were supposed to leave at 7am that morning. When I arrived at destination, they tried to charge cleaning fee despite waiver from start point. I flat out refused to pay it. I will never consider using U Haul again after that nightmare move. They didn't care one iota when they didn't have the promised truck booked 6 months in advance.
By Michelle
