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Since I graduated college two years ago, I've had to move three times. During my move from college I booked a U-Haul truck and experienced similar problems as described below. My truck was not available at the time that they confirmed and the truck was in bad condition. For my next two moves I rented from both Penske and Budget. Both companies had excellent customer service and there was no issue concerning availability and quality of the trucks.
By RJ
