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Had scheduled a turck for pick at 6:30pm. Friday evening, for a weekend move. Called to confirm pick-up and was told the fleet was in route to the rentals office and would not be there til after 8:30pm. I would need to wait until then for the size I ordered. We were there waiting for the truck, signed all paperwork and proceeded to our home to load, the truck hardly made it to the house, and completely stopped running right in front of the house and they had to come and tow it back, we then had to go back (15 miles)and pick up another truck, by this time it was 10:00pm at night. And then get cursed out by the DRUNKEN manager for calling them to come open back up to give us another truck. We finally got another truck (much smaller) so this caused us to lose an entire evening of loading, plus several more trips then were orginally planned. We never recieved a discount, for these trips or the trouble or the cursing of the drunk manager. I have contacted the u-haul company several times only to be told (rudely) someone would be contacting me back, guess what? No one ever has! I would never use them again for anything, and will tell everyone I know never to use them, I can not believe they are still in business. Years ago I knew someone in the Peoria, Il. area that worked for a rental office that was supposed to fix and repair these trucks, and he informed me they are the most unsafe vehicles on the road! The repairs are never made they are rented back out as soon as they are dropped back off by other renters. Guess I should have listened to his advice!!!
By Julia
