The streaming audio player opens in a new window. If you have any software installed that prevents pop-up windows from opening, it will prevent the audio player from opening. You will need to temporarily disable any such software in order to listen online. Norton Personal Firewall, Norton Security, and Google Toolbar can all prevent pop-up windows, depending on your settings. Please consult the help files for your particular software for instructions on disabling your pop-up blocking software. Find out more about how to un-block your pop-up blocker.
Streaming Help
If you are experiencing problems and cannot listen to our online stream, please check the following elements.
QUESTION: I used to be able to hear your station, but when I click on my favorite or bookmark to listen to your station, all I get is an ASP error message and/or I don't hear any audio.
Be sure that you are using the correct web address for our player, and update your bookmark or favorite accordingly. To view the latest player, click "Listen Live" at the top of the page. When the new player displays, use your browser's Favorite or Bookmark function to save the new player location.
QUESTION: I use Internet Explorer and when I launch the player, I see "Connection in progress, backup connection in progress" but it never actually connects.
The problem could lie in the Internet Explorer configurations. There are a few steps to rectify the situation.
- Please make sure that you have the latest version of Internet Explorer. You can find it here: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
- Open Internet Explorer. Click on "Tools" and select "Internet Options" in the dropdown menu. On the window that opens, select the "Advanced" tab. At the bottom of the window you will see "Reset Internet Explorer Settings". Click on "Reset...". Be aware that by doing this all your cookies, temporary files and add-ons will be deleted and/or disabled. You can now close Internet Explorer.
Reopen Internet Explorer, you should be redirected to a welcome page. Do NOT turn on automatic Phishing Filter -- this is critical, as if you do turn it on you need to go back to step 1. Please note that if you are asked if you want to turn on the automatic Phishing Filter at any time during your browsing experience, do NOT turn it on. - Make sure that you have the latest version of Flash Player. You can get it here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
QUESTION: When I log on the player page, it says that I don’t have Flash Player installed on my computer... but I do have it.
Could you please try to open it with another Internet Browser like Firefox to make sure it’s not a problem with your computer or firewall configuration.
For example: if you do not have Firefox, you can get it here: http://www.mozilla.com/en-US/firefox/
If Flash is not recognized by one of your browsers, you may need to uninstall and re-install the Flash plugin.
QUESTION: When I launch the Player, it says that I need to upgrade my version of Flash Player.
You are using an old version of Flash Player, please follow the link below to update Flash Player and it will solve your problem.
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
QUESTION: When I launch the Player, all I see is a message that says "Loading Player" with a rotating graphic. No matter how long I wait, the Player itself never finishes loading. This happens every time I click the "Listen" link.
The player not loading completely may be due to a number of different things:
- Refresh the page that contains the "Listen" link, and let the page load completely before clicking the "Listen" link again. On occasion, information the Player needs to load completely is not available until after the calling page has finished loading into your browser.
- You may be using an old version of Flash Player. Please follow the link below to update Flash Player:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash - You may have the latest version of Flash Player, but it needs to be uninstalled and reinstalled because something became corrupted in your browser settings. Reinstalling Flash can correct this issue.
- You may be using an older browser version or your browser version is not using the latest patch. Please update your browser to a newer version (for example, update Internet Explorer 6 to either Internet Explorer 7 or Internet Explorer 8), or otherwise verify that the version you are using is up-to-date with the latest security updates.
If you used to listen via your mobile phone, note that we have changed the way our stream works and you may need to update your phone or app configuration. We are unable to troubleshoot specific phone setups, as each person's phone configuration and provider settings can vary widely. However, here are some options for you to try:
- The best way to listen online is to simply visit the station's page with your phone browser, and try the LISTEN LIVE link. Phones that do not support Flash should use the LISTEN LIVE link found on the station's mobile page rather than the link found on the main site.
- Some phones - such as the Apple iPhone - may automatically begin playing the MP3 stream without your having to do anything else. Other phones may prompt you to select which of two stream feeds to connect to. If you know which stream format your phone supports, select the option from those displayed. Please note that this feature will only appear on the station's mobile site.
- Some phones may require special third-party software to listen to streams. One program to try on a Windows mobile phone is GSPlayer. Your phone vendor or app store may have other programs or suggestions that can work as well.
QUESTION: I can’t access the stream, all my configurations are up to date including my browser and my Flash Player. I can’t connect at all.
Are you listening from home or from the office?
- If it’s from the office: You should ask your network administrator if they have blocked the stream URL in the firewall office.
- If it’s from home: Are you using any kind of firewall, antivirus or parental control program that could be preventing your computer from connecting to our servers? If yes, try to disable those and try again, to make sure that it’s not one of these software programs that creates the problem. If you can listen to the stream after you have turned them off, that means that you have to change the settings in those programs in order to be able to listen to the stream.
Listening online requires the radio signal to be converted into a different format to be "transmitted" over the Internet. This conversion process creates a slight delay compared to audio from the same station heard on a car or home radio.
QUESTION: I click "listen live", but the current page just reloads and the player never appears. What's happening?
The streaming audio player opens in a new window. If you have any software installed that prevents pop-up windows from opening, it will prevent the audio player from opening. You will need to temporarily disable any such software in order to listen online. For example, Norton Personal Firewall, Norton Security, and Google Toolbar can all prevent pop-up windows, depending on your settings. Please consult the help files for your particular software for instructions on disabling your pop-up blocking software.
Still have questions? Comments? Problems?
If you still can’t hear anything after checking the preceding elements, please send us a message, and include the following information:
Still have questions? Comments? Problems? Please let us know.
