i will never purchase minutes on their calling cards. their customer service is lously, especially supervisor Neil. pd 20.00 and never received minutes or refund to my acct. will burn the card and buy from another company and tell lots of family and friends how bad kroger phone cards are.

Don't expect tracfone to automatically transfer your double minutes from your old phone to your new phone. Their fine print says that the minutes aren't tranferable. They will, IF YOU ASK, transfer your double minutes ONLY IF your phone is DEFECTIVE, "as a COURTESY"! I found out the hard way when I purchased a 90 minute card for my replaced DEFECTIVE phone. My minutes didn't double and was informed by their non-English speaking customer service rep that they couldn't do anything for me!!!! These idiots couldn't even transfer my old phone number to my replacement phone! Now I have to learn a new phone number. By the way, I'm told by Customer NO- Service Rep., Orwin that Supervisers and Managers don't work on Sundays and that it's illegal to give out their last name in HIS country. Nevermind that he can and did ask me for MY full name!!