I would like to add my comments regarding Chase Mortgage. I called to have a Payoff statement mailed to me - cost 45 dollars. Never received it. Requested a total of 4 payoff statements. Never received any of them - $45. each time I made a request. SO I took a 37,000 dollar certified check into the Chase bank branch and gave it to the Bank Manager. It is now sitting in a suspense account and not posted to my account because I did not pay off the full mortgage. They are still charging me interest on the 37,000 dollars while they are holding my money. I called to get a payoff amount and they will not tell me what the payoff is and they will not send me a payoff amount. They are cheating me out of money every day and they do not want to correct the problem. I asked to be transferred to a supervisor and lo and behold there is no supervisors that work at Chase and no one over the customer service departments have telephones because there are no phone numbers they can give me or transfer me to. I am hoping to get the phone numbers of the corporate office but to this date the corporate also does not have telephones. GET AWAY FROM CHASE IF YOU CAN.

I have a Chase credit card that I got through Circuit City, where I puchased a computer with a deferred interest period till 2011. I pay my bill on- line, and went to their website to make my payment on 7/10/09. I checked the current activities, because there should be nothing but my previous payment. But there was instead a $35 late fee on there. I called customer service and the woman there told me that I paid a day to early, because my closing statement date is the 13th of the month and I made the last payment on the 12th of the previous month. Now, I always make at least twice the minimum payment and some month I pay twice to get the balance down faster.On top of the late fee, and probably a bad mark on my credit record they added a finance charge for the $35. Maybe it's just me, but a late fee for paying early sounds rather like a way for them to make up for not getting any finance charges from me.

I paid off a loan early, the contract says there is no early pay off fee. They charged me $50 for what they call a process fee.They are offering a $50.00 food card for opening a new checking account, well they lost my checking account a CD accounts for the money they charged me for early payoff